Updated November 2006

About Us

Mums and Mothers Clubs Australia Pty Ltd ("Mums Club") is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Mums Club is bound by the Privacy Act 1988 (Cth) and Privacy Amendment Act 2004 which sets out a number of principles concerning the protection of your personal information. Further information on your rights can be found on The Australian Privacy Commissioner’s website at www.privacy.gov.au.

Set out below is information that Mums Club is required to communicate to our customers. We recommend that you keep this information for future reference. This information does not restrict Mums Club' rights under the Privacy Act in any way.

Mums Club

Mums Club, is a wholly owned subsidiary of Four Quarters Innovations Pty Ltd, and is responsible for the Mums Club messaging, event management, address book, directory, information and advertising services.

Your personal information

Personal information held by Mums Club may include your name, date of birth, profession, interests, current address, telephone/mobile phone number, e-mail address, username, password, secret question and answer, the number of children you have, and for each of them their names, date of birth and gender.  We also hold details of your Mums Club services, including their status.

If you choose not to provide us with certain personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

Occasionally, you may need to provide personal information about other individuals to Mums Club (eg people you add to your Contacts, if you choose to 'invite a friend' to join Mums Club, or 'inform' someone of the creation of a group). If so, we rely on you to inform those individuals that you are providing their personal information to Mums Club and advise them that we can be contacted for further information (see 'How to contact us' below).

How we collect personal information

Mums Club collects personal information in a number of ways, including:

• directly from you, when you submit information to us through our website (eg by the proces of 'joining' either yourself or your group, via email or cookies);
• from our own records of how you use our services; or
• when legally required to do so.

How we use your personal information

Your personal information may be used in order to:

• verify your identity;
• assist you to subscribe to our services;
• provide the services you require, including directory services, through a number of media;
• administer and manage those services, including charging, billing and collecting debts;
• make changes to your profile;
• respond to any queries or feedback you may have;
• inform you of ways the services provided to you could be improved;
• conduct appropriate checks for credit-worthiness and for fraud;
• research and develop our services;
• gain an understanding of your information and communication needs in order for us to provide you with a better service;
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so Mums Club can promote and market its services to you. We do this to keep you informed of our products, services, special offers or products we believe you will find valuable. If you do not want us to promote and market our products, services and special offers to you are able to unsubscribe to these services via your Profile, where you may choose not to receive emails from Mums Club.

Mums Club' web site

Mums Club provides products and services via our web site. When you visit our site, our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our web sites and monitor their performance.

Mums Club may use 'cookies' on our web site. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for our web sites to remember your preferences. As such, cookies are designed to improve your experience of our web sites.

In some cases, cookies may collect and store personal information about you. Mums Club extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

Mums Club also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Mums Club collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Acts in the course of journalism

Mums Club commits to the Australian Press Council Privacy Standards (available at http://www.presscouncil.org.au/) in relation to material prepared by Mums Club, its employees and its agents in the course of journalism.. Mums Club publishes some material which is licensed to it by other organisations. Mums Club will take reasonable steps to ensure that each organisation which supplies it with material for publication has publicly committed to standards for the purpose of section 7B(4)(b) of the Privacy Act 1988. If Mums Club receives a privacy related complaint relating to any material supplied to it by another organisation, then it will formally request that organisation to deal with the privacy complaint in a fair and efficient manner.

Third party sites

You may click-through to third party sites from our sites in which case we recommend that you refer to the privacy statement of the sites you visit. Mums Club' collection statement and privacy policy apply to Mums Club' web sites only and Mums Club assumes no responsibility for information and content of third party sites.

Content which you post to forums and message boards

Mums Club site provides users at various times with services such as chat rooms, forums, message boards and new group.  Please remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.  Where you choose to provide personal information directly to another member or third party, Mums Club has no control or liability in respect of the use for which such person may apply your information.

Help us to ensure we hold accurate information

Mums Club takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

• let us know if there are any errors in your personal information; and
• keep us up to date with changes to personal information such as your name or address.

by contacting us (see "How to contact us" below)

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Mums Club reserves the right to charge a fee for searching for, and providing access to, your information.

How to contact us

If you have any questions in relation to privacy, please contact us at

Post: Privacy Manager, Mums and Mothers Clubs Australia, P.O. Box 8489, Allenstown, QLD, 4700

Email: contact@MumsClub.com.au.

Further information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner.